Origami Complaint Management
Complaint Management Software – Managing complaints to ensure compliance.
The Life Sciences Industry is one that needs to give utmost importance to compliance. For this efficient handling of complaints and regulatory reports becomes inevitable. The Origami complaint management software helps you to achieve this through:
Our complaint management software rules out the scope for errors in your investigations. Differentiating complaints from regular client interactions, it ensures that they undergo investigation on time and reports are generated accordingly. It also features facilities such as capturing the UDI ( unique device identifier), license numbers, and product classification. You can prove during an FDA investigation that all complaints received were investigated on time and report electronic Medical Device Reports if required.
Ensure regulatory compliance
Ensure quick response to complaints with suitable actions
Delay in processing complaints is considered to be a failure for the organization. With Origami’s complaint management software, you take the fastest path to solving the complaint with necessary actions. The complaint management software comes with intake forms for recording incidents. The Quality Intake Portal allows anyone to securely record incidents that include field personnel up to top-level medical professionals. Once the incident is reported, it automatically drives the software to begin action. The issues are categorized based on the risk factors involved and then assigned to suitable teams for resolving them.