How to Open a Support Ticket in Origami
Need help? You can contact our support team directly from inside the system in a few quick steps.
1. Go to System Preferences
2. Open the Support tab
3. From the left menu, click “Support”
4. Fill in the ticket details:
Subject (what the request is about)
Category (choose the relevant topic from the list)
Description (explain the issue or question)
Attachments (optional): add a screenshot or short video if possible – it helps us solve it faster
5. Click Send
6. You’ll receive a Thank You message. In that message, click “View my Inquiry”
7. You’ll be redirected to the specific inquiry page, where you can add a reply, upload attachments, view the inquiry status, and send additional details to our support team
8. To view your inquiries in the Origami support dashboard, click the Home (house) icon to see your ticket, the last reply, and who replied. You can also filter inquiries by status from the top-right bar
9. To view all your inquiries from within your Origami system, go back to the Support tab. On the left panel, click “My inquiries” to see a full list including: Title, Category, Ticket ID, Urgency, Date submitted, and Status.
And that’s it – your support ticket is submitted!
From now on, the user who opened the ticket will receive email notifications from the Origami Support team whenever we reply or update the ticket status.